"Before you make our pens can we see what they will look like?" Absolutely! We always send an art proof for client approval before going to production on a job.

"Before you make our pens can we see what they will look like?"

Absolutely! We always send an art proof for client approval before going to production on a job. That is a part of our production process.

The production process is a part of our system which we are always working to improve.

I learned a long time ago that if you have a system and step outside of it you are going to get bitten on the backside by that job. 100% certainty. Always going to happen. Every time.

"Why is that?" 

When we develop processes the end goal is to make the final product of that process error free, on time and in line with client expectations. This in itself encourages higher levels of efficiency which is a win for us as well as our client in cost savings and, more importantly, minimisation of stress. Work outside of the system and you encourage opportunities for error and (massive emphasis on this point) your customers expectations are not being correctly managed. 

"So, what does your production process look like?"

Glad you asked and super happy to share it with you.

On the face of it our process is very simple.

1. You spot something you like on our website (or anywhere else for that matter) and we provide you with a quote for one or more price points (different quantities generally attract different prices).

2. You are happy with the quote, we turn it into a job and send you an art proof (to make sure things like colours, spelling design, etc are correct and correctly positioned).

3. Once art is approved we proceed into production which is where the products are printed, engraved, embroidered, lasered, stamped or whatever decoration type is required.

4. The job is completed, we carry out Quality Assurance to confirm that everything is correct and then deliver to you. That's right, we deliver to you!

5. Love It! We guarantee you will love the result and the benefits the products will bring to your business

This process is just one part of our business system. Our system enables us to provide professional and helpful service every time.